Terms & Conditions
Protecting your personal information
Terms & Conditions
01. Introduction
These Terms & Conditions govern your use of the AutoBell Car Detailing Studio website and the services provided by AutoBell Car Detailing Studio (“AutoBell”, “we”, “us” or “our”) in Ahmedabad, Gujarat, India.
By accessing our website, booking a service, or handing over your vehicle to us, you agree to the applicable terms outlined below. If you do not agree with these terms, please refrain from using our website or booking our services.
Our services may include car detailing, paint protection film (PPF), ceramic coating, paint correction, polishing, interior cleaning, and other automotive care solutions offered by AutoBell.
02. Services and Bookings
All services are subject to availability, vehicle inspection, and confirmation by AutoBell.
Customers may book services through our website, telephone, WhatsApp, or other communication channels made available by us.
Service descriptions, prices, packages, and estimated completion times are provided for general guidance and may vary depending on the vehicle’s condition, size, paint condition, previous repairs, and the scope of work required.
We reserve the right to recommend a different service after inspecting the vehicle. Any significant change in scope or price will be communicated to the customer for approval before proceeding.
A booking will be considered confirmed once AutoBell has communicated its acceptance of the booking and any applicable advance payment requirements have been met.
03. Pricing and Payments
All service charges will be communicated to the customer before the work begins. Applicable taxes, including GST where required, will be charged in accordance with applicable law.
Additional work identified during vehicle inspection or service may incur extra charges. Such work will be carried out only after obtaining the customer’s approval.
Customers are responsible for making payments according to the payment terms communicated at the time of booking.
Any advance payment, cancellation charge, or refund will be handled according to the policy communicated to the customer before the booking is confirmed.
AutoBell reserves the right to withhold vehicle delivery until the agreed payment has been received, subject to applicable law.
04. Vehicle Inspection and Customer Responsibilities
Customers must provide accurate information about their vehicle, including any known paint defects, previous repairs, repainting, accident damage, existing PPF or coatings, and other relevant conditions.
The vehicle may be inspected before work begins. Photographs or videos may be taken to document its condition, including existing scratches, dents, paint defects, damaged trim, or other visible issues.
Customers are advised to remove cash, valuables, personal documents, and other belongings before handing over their vehicle.
AutoBell will take reasonable care of vehicles entrusted to us. However, we cannot guarantee results where pre-existing damage, previous repairs, defective paintwork, aftermarket modifications, or other underlying conditions affect the outcome of a service.
Customers should inform our team of any specific concerns before authorising the work.
05. Paint Protection Film (PPF) and Ceramic Coating
PPF, ceramic coating, and other paint protection services are intended to help protect and maintain a vehicle’s appearance. Their performance depends on the product selected, vehicle condition, installation quality, maintenance, driving conditions, and environmental exposure.
Before installation, customers should disclose any known repainting, paint correction, bodywork, or other repairs that may affect adhesion or performance.
Paint protection products have specific application, curing, maintenance, and aftercare requirements. Customers are responsible for following the instructions provided by AutoBell and the relevant product manufacturer.
No paint protection service can guarantee complete protection against every scratch, stone chip, accident, chemical stain, or form of environmental damage.
Any product or installation warranty will be governed by the applicable written warranty terms, including its coverage, duration, exclusions, and claim procedure. Warranty coverage should not be assumed unless it has been expressly provided.
06. Service Results and Limitations
AutoBell aims to deliver professional workmanship and results consistent with the agreed service.
However, the final outcome may vary depending on the vehicle’s age, paint condition, previous treatment, wear and tear, material quality, and other factors beyond our reasonable control.
Paint correction and polishing may improve the appearance of certain defects, but some scratches, dents, deep paint damage, oxidation, and other imperfections may not be fully removable.
Where a particular result cannot reasonably be achieved without additional work or risk to the vehicle’s finish, we will communicate the limitation to the customer before proceeding, where reasonably practicable.
Customers should inspect their vehicle upon collection and promptly notify AutoBell of any concerns relating to the completed service.
07. Delivery, Collection and Delays
Estimated service completion times are provided for planning purposes and may change due to the nature of the work, curing requirements, additional customer-approved work, product availability, or unforeseen circumstances.
AutoBell will make reasonable efforts to inform customers of significant delays.
Customers should collect their vehicles at the agreed time or within the collection period communicated by AutoBell. Any applicable charges for delayed collection or extended vehicle storage must be disclosed and agreed upon in advance.
Vehicle handover and collection may be documented through inspection records, photographs, or other reasonable means.
08. Cancellations, Rescheduling and Refunds
Customers who wish to cancel or reschedule a booking should notify AutoBell as early as possible through the communication channel used for the booking.
Any cancellation fees, non-refundable advance payments, or rescheduling restrictions will apply only in accordance with the policy communicated to the customer before the booking is confirmed and subject to applicable law.
If AutoBell is unable to provide a confirmed service, we will communicate the available options to the customer, including rescheduling or a refund where applicable.
Refunds for completed services, partially completed work, or special-order products will be assessed according to the agreed service terms, the work performed, the products supplied, and applicable law.
Nothing in this section limits any consumer rights available under applicable Indian law.
09. Vehicle Care and Liability
AutoBell will exercise reasonable care while handling and servicing customer vehicles.
Customers must disclose any known issues that may affect safe handling, lifting, cleaning, polishing, or the application of detailing products.
If a vehicle has existing damage or a condition that may make a requested service unsuitable, AutoBell may recommend an alternative or decline to perform the service.
Any concern regarding damage allegedly caused during our work should be reported promptly, with relevant details and supporting evidence, so that it can be inspected and assessed.
Liability for loss or damage will be determined in accordance with the circumstances and applicable law. Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law.
10. Website Use and Intellectual Property
All text, photographs, graphics, logos, service descriptions, and other materials published on the AutoBell website are owned by AutoBell or used with permission, unless otherwise stated.
You may access and use the website for lawful personal purposes, including learning about our services and making enquiries or bookings.
You must not reproduce, distribute, modify, commercially exploit, or republish website content without prior written permission, except where permitted by applicable law.
You must not use the website to transmit malicious software, interfere with its operation, attempt unauthorised access, or engage in unlawful activities.
We make reasonable efforts to keep website information accurate and current. However, service availability, pricing, offers, and other details may change. The terms confirmed for an individual booking will apply to that service, subject to applicable law.
11. Privacy and Customer Communications
AutoBell may collect and use information such as customer names, contact details, vehicle information, booking records, and payment-related details to manage enquiries, deliver services, process payments, and provide customer support.
Personal information will be handled in accordance with applicable Indian data protection and privacy laws and our published Privacy Policy, where available.
We will not publish identifiable photographs or videos of a customer’s vehicle for promotional purposes without obtaining the required permission or other valid legal basis.
Customers who provide their contact details may receive communications relating to their bookings, service updates, invoices, and aftercare instructions. Promotional communications will be handled in accordance with applicable law and any required consent.
12. Changes to These Terms
AutoBell may update these Terms & Conditions from time to time to reflect changes in our services, business practices, website, or applicable law.
The updated terms will be published on our website with the revised effective date, where applicable. Changes will not override rights or obligations that have already arisen under an existing booking, except where agreed or required by law.
Customers are encouraged to review the latest version when making a new booking.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable law and the jurisdiction of any competent consumer forum or other authority, courts having jurisdiction in Ahmedabad, Gujarat, shall have jurisdiction over disputes arising from these Terms & Conditions.
Nothing in these terms limits any statutory rights available to customers under applicable Indian law.